Payment Policy
Last Updated: June 24, 2026
At Stone Room, we are committed to providing a secure, transparent, and seamless checkout experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and the security measures we employ.
1. Accepted Payment Methods
All prices are listed and processed in US Dollars (USD).
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, and JCB.
- Digital Wallets: PayPal, Apple Pay, and Google Pay.
- Shop Pay: For accelerated checkout.
2. Payment Processing
- Authorization: Upon completing your order, your payment method is authorized for the full total amount.
- Capture: Your payment method is charged when your order is prepared for shipment.
- Failed Transactions: If your payment fails authorization, your order will not be placed.
3. Payment Security
- PCI DSS Compliance: Our store and payment gateways are fully PCI DSS compliant.
- SSL Encryption: All transactions are processed over a secure, encrypted connection.
- No Data Storage: We do not store your full credit card number, expiration date, or CVV.
4. Refunds
All approved refunds are credited back to the original payment method. Please allow 3–7 business days for funds to appear.
5. Contact
- Email: support@stoneroom.co
- Phone: (510) 210-4561
- Hours: Monday–Friday, 11:00 AM–6:30 PM Pacific Time
